Refund & Cancellation Policy

Last Updated: 11/4/2026

At CadrePulse, we strive to ensure our users are completely satisfied with the educational services we provide. Please read our refund and cancellation policy carefully.

1. Digital Products and Services

Since our platform offers immediate access to digital educational content, mock exams, and digital resources, all sales are considered final once access has been granted to the user account.

2. Refund Eligibility

Refunds are generally not provided for digital goods once they have been accessed. However, you may be eligible for a refund under the following exceptional circumstances:

• Technical Failure: If a technical issue on our end prevents you from accessing the service you purchased for more than 48 continuous hours, and our support team is unable to resolve it.
• Duplicate Transaction: If you were accidentally charged more than once for the same subscription or product.

3. Requesting a Refund

To request a refund for a duplicate charge or technical failure, you must contact us within 7 days of the transaction date. Please provide your order details, email address associated with the account, and a clear explanation of the issue.

4. Processing Time

If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment (via SSLCommerz or other relevant gateway) within 7-10 business days.

5. Cancellations

You can cancel your subscription at any time to prevent future billing. However, cancellation does not result in a refund for the current billing cycle, and you will retain access to the platform until the end of your paid period.

6. Contact Us

If you have any questions regarding our refund policy, please reach out to us via our Contact Page or directly at business@cadrepulse.com.